Privacy Policy

Effective Date: 09/01/2025

Astro AI Marketing LLC

A2P 10DLC-Aligned

YOUR PRIVACY MATTERS. This Privacy Policy explains how Astro AI Marketing LLC ("we," "our," or "us") collects, uses, and protects information when you visit our website, submit forms, communicate with us, or use our services. We are committed to protecting your privacy and handling mobile information and SMS consent data in a manner consistent with A2P 10DLC messaging requirements, carrier guidelines, and applicable laws.

1. Introduction 2. Information We Collect 3. How We Use Your Information 4. SMS Messaging & Consent (A2P Compliance) 5. Information Sharing & No-Sell Statement 6. Data Protection & Security 7. Your Privacy Rights (Access / Delete Data) 8. Cookies & Tracking Technologies 9. Policy Updates 10. Contact Information

1. Introduction

This Privacy Policy applies to our website and services, including any online forms, funnels, landing pages, scheduling tools, and communications you have with us. By using our website or providing information to us, you acknowledge this Policy.

Website: https://www.astroaibots.com

Age Restriction (18+): You must be at least 18 years old to opt in to receive SMS messages from us.

2. Information We Collect

We may collect the following categories of information when you voluntarily provide it or when you interact with our website, forms, or services:

2.1 Personal Information & Contact Details

We collect personally identifiable information that you provide directly to us, including:

Full Name — first and last name provided via forms or sign-up pages.
Email Address — used for account communication, onboarding, and service updates.
Phone Number (Mobile & Landline) — collected when you submit a form, book an appointment, or opt in to receive SMS messages. Your phone number is used only for the purposes you consented to and is never sold or shared for marketing.
Business Name & Business Details — collected during onboarding or service inquiries.
Mailing or Business Address — where provided via forms or service agreements.

2.2 Service & Interaction Information

Appointment details, scheduling requests, and booking information.
Form submissions, survey responses, onboarding questionnaire answers, and support requests.
Messages or inquiries sent to us via chat, email, or SMS.

2.3 Payment Information

Payments are processed securely by third-party payment processors (such as Square). We do not store, view, or retain full payment card numbers, CVVs, or banking credentials on our servers. Only transaction confirmations and billing records are retained.

2.4 Usage & Technical Data

IP address, browser type, operating system, and device identifiers.
Pages viewed, links clicked, time spent on pages, and general website interaction data.
Approximate geographic location (e.g., city/state) derived from IP address.
Referral source (how you arrived at our website).

Phone Number Note: We collect your mobile phone number only when you voluntarily provide it. If you also check the optional SMS consent checkbox on our forms, your phone number may be used to send you SMS messages as described in Section 4. Your phone number is never sold, rented, or shared with third parties for marketing purposes.

3. How We Use Your Information

We use the information we collect only for legitimate business purposes. Below is a clear breakdown of how each type of data is used:

3.1 Personal Information & Contact Details (Name, Email, Phone Number)

To respond to inquiries, quotes, and service requests you submit through our website or forms.
To set up and manage your account or service subscription with us.
To send you onboarding instructions, service updates, and account-related notifications.
To schedule appointments and send appointment confirmations or reminders (via email or SMS, where you have consented).
To provide customer support and respond to your questions or concerns.
To send transactional SMS notifications only to users who have explicitly opted in via an unchecked, optional SMS consent checkbox.

3.2 Payment Information

To process and confirm your payment for services purchased through our website.
To maintain billing records for your account as required by law or contract.
Payment card details are handled entirely by our third-party payment processor and are never used by us directly.

3.3 Usage & Technical Data

To monitor and improve the performance, functionality, and security of our website.
To understand how visitors use our site and identify areas for improvement.
To detect, prevent, and investigate fraud, abuse, or unauthorized access.
To enforce our Terms of Service and other applicable policies.

3.4 What We Do NOT Do With Your Information

We do not sell your personal information or phone number to any third party.
We do not use your mobile phone number or SMS opt-in data for unsolicited marketing.
We do not share your personal information with third-party advertisers or data brokers.

We do not use mobile information for unsolicited marketing.

4. SMS Messaging & Consent (A2P Compliance) SMS

SMS messages are sent only to users who have provided explicit consent via an opt-in checkbox or other clear opt-in method. Consent is not a condition of purchase.

4.1 Description of SMS Program & What Messages You May Receive

Program Name: Astro AI Bots

Depending on what you opt in to and your relationship with us, messages from Astro AI Marketing LLC may include:

Appointment confirmations and reminders
Service updates, onboarding notifications, and account-related messages
Customer support and two-way conversational messages
Occasional promotional or marketing messages about our services and offers (only where you have provided explicit consent)

4.2 How SMS Consent Is Obtained and Used

We obtain SMS consent through a clear opt-in process (for example, an unchecked checkbox on a web form that is not pre-selected), where you affirmatively agree to receive SMS messages from Astro AI Marketing LLC. SMS consent checkboxes are always separate from other form consents and are never required to submit a form. We use SMS consent only to send messages aligned with the purposes disclosed at the time of opt-in.

4.3 Message Frequency

Message frequency may vary.

4.4 Message & Data Rates

Standard message and data rates may apply.

4.5 Opt-Out / Unsubscribe Instructions

You may opt out at any time by replying STOP. You may also reply END, CANCEL, UNSUBSCRIBE, or QUIT. After opting out, you will no longer receive SMS messages from us unless you opt in again.

4.6 How to Re-Subscribe

To re-subscribe to SMS messages after opting out, you may sign up again through the original opt-in form on our website (https://www.astroaibots.com) or contact us directly at [email protected].

4.7 Customer Support Contact

For help, reply HELP or contact us at [email protected].

4.8 Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

4.9 Age Restriction (18+)

You must be at least 18 years old to opt in to receive SMS messages.

6. Data Protection & Security

Astro AI Marketing LLC takes the security of your personal information seriously. We implement a combination of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

SSL/TLS Encryption in Transit: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
Secure Payment Processing: Payment card information is processed exclusively by PCI-DSS-compliant third-party payment processors (such as Square). We do not store, transmit, or have access to full payment card numbers or CVV codes on our systems.
Access Controls: Access to systems containing personal data is restricted to authorized personnel only, using role-based access controls and strong authentication requirements.
Platform Security: Our CRM and customer data are managed within GoHighLevel, a platform that maintains its own security infrastructure including encrypted databases and secure API connections.

6.2 Administrative Security Measures

We limit access to personal data to employees and contractors who need it to perform their job functions.
We use reputable third-party service providers that maintain their own security and compliance standards.
We periodically review our data handling practices to identify and address potential security risks.

6.3 Limitations

No method of electronic transmission or data storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at [email protected].

7. Your Privacy Rights (Access / Delete Data)

You may have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information (subject to legal/contractual requirements)
Withdraw consent for SMS or email communications at any time

To request access, correction, or deletion of your personal information, contact us at [email protected]. SMS opt-out can also be completed by replying STOP to any of our messages.

8. Cookies & Tracking Technologies

We may use cookies and similar technologies to support core website functionality, measure performance, and analyze site usage. You can control cookies through your browser settings; disabling cookies may affect certain site features. We do not use cookies or tracking technologies to collect or share mobile opt-in data.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes become effective constitutes acceptance of the updated Policy.

10. Contact Information